Client
MS. JOSEPHINE OPOKU
Head, Client Department
CLIENT SERVICE UNIT (CSU)
CORE MANDATE
The broad mandate of the CSU is to serve as the main point of contact between the Assembly and its clients/citizens, ensuring that people who deal with the Assembly receive timely, courteous, transparent and effective service.
FUNCTIONS:
- Receive and manage complaints from citizens and other clients
- Receive and respond to enquiries about the Assembly's services, procedures, programmes and activities.
- Receive feedback from clients concerning the quality of services provided.
- Refer complaints and requests to the appropriate department or officer for action.
- Follow up on referred cases and ensure that clients receive feedback within the prescribed time.
- Provide information about the Assembly's functions, services, procedures and operations.
- Help standardise service delivery across departments and units of the Assembly.
- Promote client satisfaction, transparency and accountability in the delivery of local government services.
Deparments